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Providing excellent customer service is essential for the long-term development and sustainability of every business. The Customer Relation Professional Certification offers a unique approach to managing the customer interaction.
| WHY BECOME CERTIFIED IN CUSTOMER SERVICE? | WHAT ARE THE MAIN BENEFITS? |
|---|---|
 Make a differenceNot only will you be able to manage, monitor and evaluate your overall Customer Service Performance, but you will have a direct positive impact on customer loyalty through a refine program. |
 RecognitionBoost your professional reputation and position yourself as a Customer Relation Professional. |
 Worldwide recognitionOur Certification is recognized and delivered worldwide, offering practical solutions to meet and also exceed customer expectations. |
 Customer LoyaltyEnsure the usage of the right procedures that will increase your customers’ satisfaction, loyalty and advocacy. |
 Overall applicabilityNo matter your industry, we give you access to a set of fully documented KPIs, as well as tools and processes to help you gain customer referrals. |
 Career AdvancementAcquire effective customer service skills required in today’s demanding work environment that will set you apart from the job competition in the service industry |
The program provides the pillars, tools and resources required for an immediate application within your Customer Service department of the knowledge acquired. To ensure a smooth learning experience we offer you case studies and good practice examples from successful organizations.
| This certification is essential for any professional who deals with customers. In this program, you will learn all the essential skills that are required to deliver efficient and reliable customer service. You will gain an understanding of customer expectations and needs and will be able to deal effectively with customers. You will also learn how to recover from customer service failures, deal with difficult customers more effectively, and consistently create memorable and positive customer service experiences. |
How to complete the CCRP Exam ?
- Step 1 Registration. First, purchase your program with mobile money technologies or any popular credit card like visa, mastercard…through Paypal. But if you prefer any other international or local payment méthod, just email us at certification@experteduc.org and our team will gladly assist you.
- Step 2 Study. You may study independently as all the materials are available online for you to study. Alternatively, our accredited training partners are available to see you through the certification process.
- Step 3 Exam. Once your preparation is complete, You will take online the computer-based MCQ exam. The exam is available on demand throughout the year.
What is the exam like?
24 x 7 access to the ExpertEduc Online CQMP Course.
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What Is the Exam Format & Length?
- Format: Multiple choice
- Questions: 60
- Language: English/French
- Pass Score: 70%
- Duration: 90 minutes maximum
- Open book: Yes
- Delivery: This examination is available Online
- Recertification after 3 years
How to get a CCRP Certification
The easiest and fastest way to get a CCRP certification to enhance your career as a CR Professional
5 simple steps to get and maintain a CCRP Certification
1.
Purchase an All Access Pass
Our All Access Pass provides access to the online exam and everything you need to prepare for the exam.
2.
Prepare for the CCRP Certification exam
You can prepare for the CCRP exam via self-study or by attending an in person training course delivered by one of our authorized partners. We have a number of options available to fit every need.
3.
Take the exam … and pass it!
Access the online exam anywhere and anytime. You are able to retake the exam as many times as you need to pass it. The exam is “open book” which means that you may use Google and other resources while taking the exam.
4.
Maintain your certification
After 3 years, maintain the status of your certification by remaining a member of ExpertEduc and / or by proving that you have continued professional development in the field.
Here’s what the USD 249 includes
• Access to premium online resources
• All preparation materials you need to get CCRP certified
• An online CCRP certification exam
• A digital premium CCRP online certificate
Course Content
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Chapter 1 Customer Relation Management
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Chapter 2 Managing Customers
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Chapter 3. CRM Implementation
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Chapter 4. CRM Automation
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Chapter 5. Customer Service Management
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FINAL EXAM
Instructor
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