- 4235 (Registered)
|WHY BECOME CERTIFIED IN CUSTOMER SERVICE?||WHAT ARE THE MAIN BENEFITS?|
Make a difference
Not only will you be able to manage, monitor and evaluate your overall Customer Service Performance, but you will have a direct positive impact on customer loyalty through a refine program.
Boost your professional reputation and position yourself as a Customer Relation Professional.
Our Certification is recognized and delivered worldwide, offering practical solutions to meet and also exceed customer expectations.
Ensure the usage of the right procedures that will increase your customers’ satisfaction, loyalty and advocacy.
No matter your industry, we give you access to a set of fully documented KPIs, as well as tools and processes to help you gain customer referrals.
Acquire effective customer service skills required in today’s demanding work environment that will set you apart from the job competition in the service industry
The program provides the pillars, tools and resources required for an immediate application within your Customer Service department of the knowledge acquired. To ensure a smooth learning experience we offer you case studies and good practice examples from successful organizations.
|This certification is essential for any professional who deals with customers. In this program, you will learn all the essential skills that are required to deliver efficient and reliable customer service. You will gain an understanding of customer expectations and needs and will be able to deal effectively with customers. You will also learn how to recover from customer service failures, deal with difficult customers more effectively, and consistently create memorable and positive customer service experiences.|
- Step 1 Registration. First, purchase your program with mobile money technologies or any popular credit card like visa, mastercard…through Paypal. But if you prefer any other international or local payment méthod, just email us at email@example.com and our team will gladly assist you.
- Step 2 Study. You may study independently as all the materials are available online for you to study. Alternatively, our accredited training partners are available to see you through the certification process.
- Step 3 Exam. Once your preparation is complete, You will take online the computer-based MCQ exam. The exam is available on demand throughout the year.
24 x 7 access to the ExpertEduc Online CQMP Course.
What Is the Exam Format & Length?
- Format: Multiple choice
- Questions: 60
- Language: English/French
- Pass Score: 65 %
- Duration: 75 minutes maximum
- Open book: No
- Delivery: This examination is available Online
- Recertification after 3 years
How to get a CCRP Certification
The easiest and fastest way to get a CCRP certification to enhance your career as a CR Professional
5 simple steps to get and maintain a CCRP Certification
Purchase an All Access Pass
Our All Access Pass provides access to the online exam and everything you need to prepare for the exam.
Prepare for the CCRP Certification exam
You can prepare for the CCRP exam via self-study or by attending an in person training course delivered by one of our authorized partners. We have a number of options available to fit every need.
Take the exam … and pass it!
Access the online exam anywhere and anytime. You are able to retake the exam as many times as you need to pass it. The exam is “close book” which means that you are not allowed to use Google and other resources while taking the exam.
Maintain your certification
After 3 years, maintain the status of your certification by remaining a member of ExpertEduc and / or by proving that you have continued professional development in the field.
Here’s what the USD 249 includes
• Access to premium online resources
• All preparation materials you need to get CCRP certified
• An online CCRP certification exam
• A digital premium CCRP online certificate
Chapter 1 Customer Relation Management 0/4
Chapter 2 Managing Customers 0/3
Chapter 3. CRM Implementation 0/2
Chapter 4. CRM Automation 0/4
Chapter 5. Customer Service Management 0/9
FINAL EXAM 0/1
- 46 hours on-demand video
- 16 Articles
- 39 Supplemental Resources
- Full lifetime access
- Language: English
- Certificate of Completion